Providing effective service through complaints – handling procedures that are timely, ensuring always the highest level of confidentiality and impartiality. Our core values are those which seek  to identify us – who we are and how we operate in the context of our Mission and Objectives. These are:

Independence – The office operates with autonomy and with absence of control from Government or political or other parties.

Confidentiality – The office believes in ensuring that its business is conducted in the most professional and confidential manner and without the possibility of compromise.

Impartiality – The office shall always hold true to the practice of neutrality and objectivity to arrive at the truth and not seek to take sides in any investigation.

Integrity -The office seeks to ensure that all its activities are carried out with high levels of professionalism, trust, honesty, and in concern for the rights and feelings of all.